Frequently Asked Questions
POST AND PACKING
How are the prints packaged?
All prints and framed or hard backed items are packaged in sturdy card board – either in high quality postal tubes or boxes, with the prints suitably protected with barrier paper inside.
Are the packages tracked?
Orders under £40 are not normally tracked but can be at extra cost. For orders over £40 the packages are tracked and you will be emailed the tracking code when your print is on its way. You will be required to sign for the package and you will be notified of which service is being used in our acknowledgement email to you.
How long does delivery take?
The order is usually printed within 3-5 working days and is only dispatched once fully dried. If the print is to be framed or mounted, this usually takes an additional 2-3 days . In the UK, we usually use Royal Mail for print only orders under £50 with other orders via 24 hour courier which includes a tracking code. Overseas delivery takes longer usually dependent upon the location, typically 5-7 working days to Europe of North America. If you prefer a quicker overseas service, then please EMAIL HERE. If for any reason these production times are to be exceeded, you will be informed at that time. Please note that printing and deliveries in December usually take longer due to increased volumes. Please EMAIL HERE to enquire the current print times.
What are the delivery charges?
These vary according to the product being sent and will show on your shopping cart at check out. As a guide, for print orders under £50 are usually sent by Royal Mail First class at a cost to UK of £4.95. Framed pictures and prints over £50 will be sent by UK courier service is currently £9.95 or £14.95 depending on the product. A surcharge is likely to be added for deliveries outside the UK but we will email prior to putting the prints into production if this is the case. You may of course enquire about overseas delivery charges prior to ordering EMAIL HERE
What do I do if the package is damaged when it arrives?
If the package arrives damaged, write this on the deliverers’ paperwork when you are asked to sign for it. If it is obvious that the goods inside are damaged, then please refuse to accept the package although a slightly damaged package may not actually result in damaged goods inside. If you have time, please take a quick digital photo of the damage before opening the package. Once opened, please examine the print and if it has been damaged, please again photograph the damage and EMAIL HERE with the images. We will then arrange with you to return the goods and a replacement sent or payment for the goods refunded.
Why does the print look slightly different to the image on my computer screen?
All monitors are different and whist ours are calibrated, what you see may be slightly different. So for all UK mainland customers we offer a Money Back Guarantee on standard sized prints ordered online on this website. If you are not completely satisfied with your paper print or greeting card purchase, simply email us including the reason for return and return the print to us within 7 days. When the print is received, in its original undamaged condition, we will replace the print or refund the cost of the print. 100% satisfaction guaranteed! See 'What do I do if I want to cancel my order?' below for more information on what to do.
What do I do if I want to cancel my order or return the goods?
Please contact us immediately by EMAIL HERE If the print has not yet been printed, then the order will be cancelled and you will receive a 100% refund (subject to the below information)
If you wish to cancel your order after it has been printed, or when you receive the print, email EMAIL IAN HERE with your decision and return the print at your own expense secured in its original packaging. Please include your name, address, email address, telephone numbers, as well as your Post Code and ask you to include a brief description of the reason for the return. Once received, we will refund you 100% of the amount paid for the print excluding the delivery cost, providing the product is received in the original condition undamaged. The print must be returned to us within 7 days from the date of delivery to you. You are strongly advised to return the goods using a trackable service as without receipt of the goods in their original condition by us, there will be no refund. This offer only applies to UK based delivery addresses.
Please note, refunds are not offered if you change your mind on bespoke products specifically sized or toned for you which are not ordinarily offered for sale for self selection on this website, nor framed, canvas or acrylic products. Samples of a print and frame may be ordered to assess the colour, tone and frame prior to ordering such a bespoke product, frame, canvas or acrylic product. EMAIL IAN HERE for more information.
BUYING ARTWORK ON LINE
How do I buy a print online?
Simply select which style of photograph interests you. For example a classic yacht photograph in black and white. From the home page, click on the ‘Classic Sailing Yacht’ picture from which you will be offered the choice of ‘Black and White’ or ‘Colour’ images. Again, click on the relevant picture and you will be taken to the gallery of pictures.
When you see one of the images you like, click on the image and it will expand into a larger picture. From the drop down box immediately underneath the image, select the size of print, framing and display you require. Under the drop down box you have two options – ‘Add to Cart’ Clicking on this tab will add your selection to the shopping cart. Use this if you wish to select other prints to purchase.
Once you have completed your selection(s), press the ‘View Cart’ tab which shows your selection. Check that the order is correct or amend it. The postage and packing cost is also shown here before the 'Total Cost' at the bottom of the table. If the items listed are correct, press the ‘Place Order’ tab at the bottom of the table. You will then be taken to the secure PayPal payment page which shows the products and a description you wish to buy on the left together with the Payment options on the right. You can choose either to pay via a credit or debit card or, if you have one, your PayPal account.
Congratulations! You have now purchased your print and your order will start to be processed.
I want to buy a print but the size I want is not listed?
No problem. EMAIL HERE with your requirements and I will respond with availability and price.
How good is the image quality?
It’s good! The images are taken with high quality equipment and all prints are examined before despatch. Remember, I supply businesses, book publishers, magazines, newspapers etc with my images but above all that I have my reputation to consider. If I am not satisfied then it doesn’t go out – although I am human!
Why does the print look slightly different to the image on my computer screen?
All monitors are different and whilst ours are calibrated, what you see may be slightly different. So for all UK mainland customers we offer a Money Back Guarantee, if you are not completely satisfied with your paper print or greeting card purchase, simply email us and return the print to us within 7 days. When the print is received, in its original condition, we will replace the print or refund the cost of the print. 100% satisfaction guaranteed! See 'What do I do if I want to cancel my order?' below for more information on what to do.
What are the Payment Options?
The shopping cart is set up to receive payment via credit or debit card using the internationally recognised and secure, PayPal payment system.
Should you wish to pay by directly by Internet Banking, then please EMAIL HERE and we will email you back the payment details and an order form.
OVERSEAS SALES - DELIVERY TO ADDRESSES OUTSIDE OF THE UNITED KINGDOM
If a purchased print or picture is to be delivered to an address outside of the United Kingdom our print house is required to provide commercial details with your parcel. This is due to customs duty regulations that state we must send this documentation with all shipments. ANY IMPORT TAXES, DUTIES OR TARIFFS DUE ARE THE RESPONSIBILITY OF THE PURCHASER, OR THE PERSON TO WHO THE GOODS ARE TO BE SENT. IBR Business Solutions Limited trading as Ian Badley.co.uk -PhotoSailing will not be liable for any monies due.
Will you take a picture of our boat?
Yes by all means. You may commission me to photograph your boat and I will arrange with you the type of picture you would like and we will then arrange when and where to take it. These photo shoots may be as short as a couple of hours, or longer depending on your criteria.
If you are attending an event or regatta such as Cowes Week and are likely to want a photograph, please, please let me know before hand with your boat name, sail number, type, class, hull and sail colour. I will then look out for you if I am covering the event and take some pictures. All too often I get asked after the event and with up to 1600 competitors taking part sometimes, I don’t take pictures of all the yachts. So do please get in touch.
Will you cover our sailing event as the official photographer?
Yes of course, this may be arranged. Please email Ian Badley at EMAIL HERE outlining the dates of your event and the coverage you are planning and I will respond as soon as possible.
Can I copy one of your images to print myself direct from your website?
STRICTLY AND ENFORCEABLE NO!
All images articles and content on this website are Copyright © Ian Badley/PhotoSailing for IBR Business Solutions Limited and may not be reproduced, copied, or downloaded in any format whatsoever without his expressed permission which will be in writing. No images are Public Domain, free or Royalty Free. Contravention is a breach of International Copyright Law and will be enforced.
Please note that none of the images have a Property Release and as such may not be used for Commercial Purposes without a License for such use. Contact Ian Badley for further information. Any Commercial use absolves Ian Badley or IBR Business Solutions Ltd from any subsequent claim from any Third Party.
Can I take a copy of a picture I have bought and reproduce it?
STRICTLY AND ENFORCEABLE NO!
See above copyright information.
GIFT VOUCHERS FOR PRINTS AND PICTURES
I want to give a print as a present, but don’t know which print to buy. Do you offer Gift Vouchers?
Yes we do.
Simply EMAIL HERE and I will email back with a short form for you to personalise the voucher with a brief message. I can either email you the voucher for you to print out if time is short, or send you a glossy voucher if you prefer, (a £3.50 package and posting charge will apply for the glossy voucher).
Gift vouchers are available for any amount in multiples of £5 (with a minimum order of £20) and are valid for 12 months from date of purchase.
ABOUT THE PHOTOGRAPHS
Who takes the pictures?
Me, Ian Badley. I am a professional photographer, meaning I earn my living from photography.
What equipment do you use?
I have used Olympus, Fuji, Canon, Sony and Nikon in my photography, but for the majority of the time during my professional career, and for the past 20 or so years, I have used Nikon equipment interspersed by a couple of Canon years. Cameras are only the tools of the trade however. Nikon and Sony currently fit my requirements.
My kit includes:
The full frame 36 megapixel Nikon D810 which is my main camera;
A full frame 36 Megapixel Sony A7r as backup
My leviathan brick, the Nikon D2XS which has been submerged a few times now and still provides wide angle and 2nd back up.
I have a collection of lenses to suit the job from Nikon, Sony and Leica; filters from Lee; tripod a Gitzo; Peli waterproof case; a couple of chamois and many towels for when it's rough!